Persons With Disabilities

The Lihue Airport consists of a single level terminal with all passenger accommodations conveniently provided on the same level without the need for elevators and escalators. The airline ticket counters, agricultural inspection stations, security screening checkpoint, baggage claim, visitor information booths, porter service, car rental, taxi service, and parking lots are located on the street side of the terminal.

Passengers board the planes through level entry loading bridges.

TRAVEL TIPS

The Department of Health Disability and Communication Access Board offers these tips for travelers with disabilities.

ACCESSIBLE CURBSIDE LOADING & UNLOADING ZONES

Accessible curbside loading and unloading zones are available for active loading and unloading only.  Vehicles are not allowed to be left unattended.

ACCESSIBLE PARKING SPACES

Accessible parking spaces are available in the parking facilities for persons with valid placards.

GUIDE & SERVICE DOGS

Guide/Service dogs are not considered “pets“.

Guide/Service dogs may qualify for modified State of Hawaii rabies quarantine import requirements under strictly enforced conditions.  For more information, please visit the HDOA’s Guide and Service Dogs page.  You may also e-mail, call or write the Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701-3246.  Telephone (808) 483-7151 Fax (808) 483-7161.  E-mail: rabiesfree@hawaii.gov or hdoa.info@hawaii.gov.

FIRST AID

Lihue Airport is committed to ensuring your safety and security at the airport.  Airport Rescue and Fire Fighters are available 24 hours per day for first responder medical treatment and will refer to County Fire and Rescue ambulance services as required.

For assistance call 911.

AUTOMATED EXTERNAL DEFIBRILLATORS (AEDs)

AEDs are located throughout the terminal.

PORTER SERVICES

Upon request, airlines will provide assistance to passengers with special needs through their Skycap (porter) services.  Skycaps affiliated with your airline can provide assistance with public transportation and also boarding and disembarking at your gate.  The Skycaps have been trained to assist travelers with disabilities and provide wheelchairs at the check-in counter, gate or baggage claim area.  Please advise your airline in advance to arrange for any special services to ensure assistance.

Hawaii Porter Service may be contacted at (808) 652-0240 or (808) 346-5907 to make advance arrangements.

TAXI & LIMOUSINE SERVICES

Taxicab and chauffeured limousine services are available on the Baggage Claim (ground) level.  Persons using collapsible chairs will be assisted by the drivers.

MOTORIZED WHEELCHAIRS

Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries.

GROUND TRANSPORTATION

See the Ground Transportation page.  The group tour operators have accessible vehicles available; however, you may want to notify them in advance of any special needs to ensure assistance.

RESTROOMS

Accessible men’s and women’s restrooms are available.

TEXT TELEPHONES (TTYS)

Text Telephones for the hearing impaired are located at the following locations:

  • Central lobby, in front of the Restaurant.
  • Car Rental Area, across the street from the ticket lobby.

TRS

Telecommunications Relay Services (TRS) are available statewide.  In Hawaii, you can make a local TRS call by dialing 711.

COMPLAINT PROCEDURE

Information regarding the Airport’s ADA Policy, Procedure and Complaint form can be found on the
State of Hawaii, Department of Transportation ADA Website

VISITOR INFORMATION PROGRAM (VIP)

VIP staff is located at booths throughout Lihue Airport to provide travelers with assistance and visitor information.  Courtesy phones are available at the VIP desk when staff is not available and in the Baggage Claim areas.  You may call the VIP staff at (808) 241-3913.