Persons With Disabilities

Lanai Airport is a single level terminal facility with the ticket counters, security and baggage claim all on the ground level.  Passengers with disabilities are able to move through the airport facilities with ease, although prior planning is advisable to ensure a safe and comfortable trip.

Aircraft boarding is from the ground level using portable stairs.  Passengers with mobility impairments are provided with boarding lift service, which may be arranged through the airlines.

Tips for Travelers

The Department of Health Disability and Communication Access Board offers these tips for travelers with disabilities.

Accessible Loading and Unloading Zones

Accessible loading and unloading zones are available in front of the terminal for active loading and unloading only. Vehicles may not be left unattended.

Accessible Parking Spaces

Accessible parking spaces are available in the public parking lot for persons with valid placards.

Restrooms

The restrooms in this terminal are fully accessible.  Currently, there are no family/unisex restrooms.

Text Telephones (TTYs)

Text telephones for persons who are deaf and hard of hearing are available in the terminal lobby and in the baggage claim area.

Telecommunications Relay Services (TRS)

TRS is available statewide.  In Hawaii, you can make a local TRS call by dialing 711.

Motorized Wheelchairs

Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries.

Ground Transportation

There is no public transportation system on the island of Lanai. However, car rentals are available.

Taxi and Limousine Service

Taxicab and chauffeured limousine (pre-arranged) services are available near the Baggage Claim area.  Persons using collapsible chairs will be assisted by the drivers.

Complaint Procedure

Information regarding the Airport’s ADA Policy, Procedures and Complaint form can be found on the State of Hawaii, DOT website. http://hidot.hawaii.gov/administration/ocr/ada/

Visitor Information Program (VIP)

VIP staff is available to provide travelers with assistance and visitor information.  For more information, you may call the VIP staff at (808) 872-3890.