Frequently Asked Questions
How early should I arrive prior to a flight?
Check with your airline. Each airline has different check-in requirements.
I have a flight from Kona to Daniel K. Inouye International Airport and then connecting to the Mainland. How will my luggage be handled?
Most airlines will check your luggage through to your final destination. Please request that your checked luggage be tagged to your final destination at your point of origin. Your ticket jacket contains claim tickets for your individual pieces of luggage. The claim ticket has the airport code for the final destination for your luggage. If the final destination on the claim ticket reads HNL, your luggage will be dropped off at Daniel K. Inouye International Airport. The common airport codes are:
- HNL – Daniel K. Inouye International Airport
- ITO – Hilo International Airport
- KOA – Kona International Airport at Keahole
- LIH – Lihue Airport
- OGG – Kahului Airport
- LAX – Los Angeles International Airport
- SFO – San Francisco International Airport
Is there some sort of visitor information assistance at the airports?
All major islands except Lanai have a Visitor Information Program at the airport which assist the traveling public with airport and tourist-related information.
For passengers with short layovers at Kona International, are there facilities for showering and short naps?
The airport does not have such facilities. The closest hotels are approximately seven miles from the airport.
Are there baggage/luggage lockers or baggage storage facility at Kona International Airport, where are they located, and what are the rates, sizes available, and hours or operation?
Due to enhanced airport security requirements, baggage storage and locker facilities at Kona International Airport are not available.
Are there wheelchairs available for use by disabled passengers?
Airlines provide assistance to passengers with special needs through their skycap (porter) service. Disabled passengers should make arrangements with their air carrier in advance, preferably when reservations are made/confirmed.
How can I comment or make a suggestion about my experiences at the airport?
The Airports Division maintains the Airports Suggestion Hotline which accepts comments and suggestions from the public. The hotline has handled comments ranging from commendations for airport/airline employees to the amount of noise generated by aircraft operations. The phone number for the hotline is (888) 697-7813.
Is it necessary to rent a car in Kona?
Kona does not have a public transportation system. Rental cars and taxis are the recommended transportation modes.
I have a product and/or service that I think the traveling public can use. Who shall I contact?
Please write a letter describing the product and/or service and a brief description about your company to the Airports Administrator, State of Hawaii, Department of Transportation, Airports Division, 400 Rodgers Boulevard, Honolulu, Hawaii 96819.
I have a product and/or service that I think the airport can use. Who shall I contact?
Please write a letter describing the product and/or service and a brief description about your company to the Airport Manager with a courtesy copy to the Airports Administrator.