Frequently Asked Questions
How did Kapalua get the designator JHM?
Kapalua airport was built by Hawaiian Airlines and opened on March 1, 1987. The airport designator, JHM, is for the president of Hawaiian Airlines at the time John Henry Magoon.
How early should I arrive prior to a flight?
Check with your airline. Each airline has different check-in requirements.
I have a connecting flight to a neighbor island/Mainland from Kapalua Airport. How is my luggage being handled?
Most airlines will check your luggage through to your final destination. Please request you’re your checked luggage is tagged to your final destination at your point of origin. Your ticket jacket contains claim tickets for your individual pieces of luggage. The claim ticket has the airport code for the final destination for your luggage. Example: You have claim tickets and are arriving at Honolulu International Airport and you have a connecting flight to Maui. If the final destination on the claim ticket reads HNL, your luggage will be dropped off at Honolulu International Airport. You will need to retrieve your luggage from Baggage Claim and take your luggage with you to the connecting flight. The common airport codes are:
HNL Honolulu International Airport
ITO Hilo International Airport
KOA Kona International Airport
LIH Lihue Airport
OGG Kahului Airport
Is there some sort of visitor information assistance at the airports?
A Visitor Information Program provides traveling public with airport and tourist-related information. For assistance call (808) 872-3890.
For passengers with short layovers at Honolulu International, are there facilities for showering and short naps?
There are hotels located just off the airport. Courtesy phones are located on the Travelers Information Board in the baggage areas.
Are there wheelchairs available for use by disabled passengers?
Airlines provide assistance to passengers with special needs. Disabled passengers should make arrangements with their air carrier in advance, preferably when reservations are made/confirmed.
How can I comment or make a suggestion about my experiences at the airport?
The Airports Division maintains the Airports Suggestion Hotline which accepts comments and suggestions from the public. The hotline has handled comments ranging from commendations for airport/airline employees to the amount of noise generated by aircraft operations. The phone number for the hotline is 1-888-697-7813.
What is the distance from Kapalua Airport to Kaanapali and Lahaina?
Two miles to Kaanapali, seven miles to Lahaina.
Is it necessary to rent a car on Maui?
There is a county bus system and shuttles between hotels in Kaanapali and shopping centers.
I have a product and/or service that I think the traveling public can use. Who shall I contact?
Please write a letter describing the product and/or service and a brief description about your company to the Airports Administrator.
I have a product and/or service that I think the airport can use. Who shall I contact?
Please write a letter describing the product and/or service and a brief description about your company to the respective Airport Manager with a courtesy copy to the Airports Administrator.