Visitor Information

vip2Hilo International Airport offers a Visitor Information Program to assist travelers.  The program is staffed from 6 a.m. to 8:30 p.m. daily.  Service counters are located throughout the terminal to assist the traveling public.

Interisland Arrivals Counter

Open daily from 6 a.m. – 8:30 p.m.

Central Departure Counter

Open intermittently from 6 a.m. – 8:30 p.m.

Telephone Assistance

There are courtesy phones located at the counters to reach a Visitor Information Program assistant between 6 a.m. – 8:30 p.m.

Brochure Racks 

Brochure racks are located at the Hawaiian Airlines arrival area, the central rack space, baggage claim area A-B and C-D walkways.  Arrival area phone number is (808) 961-9373.

When booths are not staffed, information is available by calling (808) 961-9321.

Email Assistance

Any inquiries may be emailed to