Ticketing & Check-In


Ticketing and baggage check in at Hilo International Airport are located in the General Lyman Terminal on the ground level.

Passengers should arrive at least 2 hours prior to their scheduled departure.  Baggage must be checked in at least 30 minutes prior to the flight departure.

Ticket Counters

Lobby 1

  • Hawaiian Air
  • United Airlines

Lobby 2

  • Paradise Helicopters
  • Southwest Airlines

Commuter Air Terminal

  • Mokulele Airlines
  • Blue Hawaiian Helicopters
  • Safari Helicopters

Curbside Check In

Some airlines offer curbside check-in.  Check with your airline to see if it offers this service at ITO.

Passenger Screening

Security checkpoints are located in the Ticket Lobbies of all Terminals for passenger screening before entering the sterile area.

At checkpoints, travelers are required to:

  • Remove their shoes.
  • Place all carry on items in plastic bins.
  • Remove any metal items from pockets.
  • Remove coats and jackets and place in plastic bins.
  • Remove all electronics, including computers from carry ons, and place in plastic bin.

No liquids, gels and/or aerosols are permitted EXCEPT one clear transparent re-sealable one-quart (l liter) size plastic bag which may contain liquids, gels, and/or aerosols in containers of 3 ounces (90 ml) capacity or less per container.  The plastic bag containing the liquids, gels and/or aerosols must be completely closed/sealed and subjected to x-ray inspection separate from other carry-on baggage.

For more information please check the Transportation Security Administration’s Security Screening page.

Passengers With Special Needs or Medical Conditions

For information about passenger screening for persons with special needs or medical conditions visit the TSA’s Disabilities and Medical Conditions page.