Frequently Asked Questions

How early should I arrive prior to a flight?
Check with your airline. Each airline has different check-in requirements.

How do I catch a connecting flight to a neighbor island from Daniel K. Inouye International Airport?
A good tip is find out the name of the connecting flight when you are making the reservations. If you are flying with Hawaiian Airlines to the neighbor islands, you will depart from Terminal 1. If you are flying with Mokulele to the neighbor islands, you will depart from Terminal 3, which is on the Diamond Head side of the airport and can be accessed via Aolele Street with the entrance between the Delta Cargo and United Cargo facilities.

To and from Terminals 1 and 2:

  • Via the Intra-Airport Transportation System: This is a free shuttle that provides transportation around the Daniel K. Inouye International Airport between terminal buildings. There will be signs directing you to the Shuttle. Shuttle bus stops are located outside each Terminal on the first level at curbside. Service routes will extend around Terminals 1, 2, and 3 approximately every 20 minutes. Visitor information booths in Terminal 2 can provide additional assistance.
  • A 10-15 minute walk: This is a 10-15 minute walk from Terminal 2 to Terminal 1. There will be signs directing you to “Interisland Flights”.

To and from Terminal 3:

  • Via the Intra-Airport Transportation System: This is a free shuttle that provides transportation around the Daniel K. Inouye International Airport between terminal buildings. There will be signs directing you to the Shuttle. Shuttle bus stops are located outside each Terminal on the first level at curbside. Service routes will extend around Terminals 1, 2, and 3 approximately every 20 minutes. Visitor information booths in Terminal 2 can provide additional assistance.
  • Terminal 3 parking is available including 42 standard public stalls and two Americans with Disabilities Act stalls. The public will be required to pre-pay their parking fees before checking-in for their flight.
  • View a map of Terminal 3, Mokulele’s facility

There are courtesy phones at Terminals 1 and 2 to assist travelers daily, except between the hours of 12:30 a.m. through 4:00 a.m.

I have a connecting flight to a neighbor island from Daniel K. Inouye International Airport. How is my luggage being handled?
Most airlines will check your luggage through to your final destination. Please request you’re your checked luggage is tagged to your final destination at your point of origin. Your ticket jacket contains claim tickets for your individual pieces of luggage. The claim ticket has the airport code for the final destination for your luggage. Example: You have claim tickets and are arriving at Daniel K. Inouye International Airport and you have a connecting flight to Maui. If the final destination on the claim ticket reads HNL, your luggage will be dropped off at Daniel K. Inouye International Airport. You will need to retrieve your luggage from Baggage Claim and take your luggage with you to the connecting flight. The common airport codes are:

  • HNL – Daniel K. Inouye International Airport
  • ITO – Hilo International Airport
  • KOA – Kona International Airport at Keahole
  • LIH – Lihue Airport
  • OGG – Kahului Airport

Is there some sort of visitor information assistance at the airports?
There are Visitor Information Assistance counters at Daniel K. Inouye International Airport, Lihue Airport, Kahului Airport, Kona International Airport at Keahole, and Hilo International Airport  The  Visitor Information Program assists the traveling public with airport and tourist-related information.

For passengers with short layovers at Daniel K. Inouye International Airport, are there facilities for showering and short naps?
No.  However, there are hotels located just off the airport. Courtesy phones are located on the Travelers Information Board in the baggage areas.

Where can we store our luggage at the airport?

Please see Baggage Storage for more information

Are there wheelchairs available for use by disabled passengers?
Airlines provide assistance to passengers with special needs through their skycap (porter) service. Disabled passengers should make arrangements with their air carrier in advance, preferably when reservations are made/confirmed.

How can I comment or make a suggestion/complaint about my experiences at the airport?
The Airports Division maintains the Airports Suggestion Hotline which accepts comments and suggestions from the public. The hotline has handled comments ranging from commendations for airport/airline employees to the amount of noise generated by aircraft operations. The phone number for the hotline is 1-888-697-7813.

What is the distance from Daniel K. Inouye International Airport to Waikiki?
Ten miles.

What are the means of ground transportation on Oahu?
The City and County of Honolulu operates “The Bus”. The Bus offers extensive routes which travel to all the major tourist attractions.  There are also taxi, shuttle service, and car rentals available.

Are there service stations that are near the airport?
There are three service stations that are near to the airport.

  • Aloha Island Mart Shell
    0.4 miles away
    3269 Koapaka St
    Honolulu, HI 96819
  • Valkenburgh Texaco
    1.1 miles away
    968 Valkenburgh Street
    Honolulu, Hawaii 96819
  • Salt Lake Shopping Center Texaco
    1.8 miles away
    846 Ala Lilikoi Street
    Honolulu, Hawaii 96818