Visitor Information

Visitor Information BoothOverview

Daniel K. Inouye International Airport offers a Visitor Information Program (VIP) to assist travelers.  The program is staffed from 5:00 a.m. to 10:45 p.m. (Hawaii Standard Time) daily.

There are fifteen (15) VIP counters located at HNL:

Terminal 1

Ground Level

  • At Baggage Claims 8 and 11

Second Level

  • Inside the Terminal, across Burger King

Terminal 2

Ground Level

  • Outside the International Arrivals Building exit fronting Rodgers Boulevard
  • At Baggage Claims 18, 20, 25, 27/28 and 29/31

Second Level

  • One (1) counter near Gates D1 and D2
  • One (1) counter in Concourse E
  • One (1) counter in the Ticketing Lobby, opposite the Food Court
  • One (1) counter near Gates F1 and F2

Information is available by calling (808) 836-6413.

Any inquiries may be emailed to