Persons With Disabilities
Daniel K. Inouye International Airport has worked hard to ensure that passengers with disabilities are able to move through the airport facilities with ease. Persons with disabilities will generally find Daniel K. Inouye International Airport to be wheelchair accessible, although prior planning is advisable to ensure a safe and comfortable trip.
TIPS FOR TRAVELERS
The Department of Health Disability and Communication Access Board offers these tips for travelers with disabilities.
GETTING AROUND THE AIRPORT
Upon request, airlines will provide assistance to passengers with special needs through their Skycap (porter) services. Skycaps affiliated with your airline can provide assistance with public transportation and also boarding and disembarking at your gate. The Skycaps have been trained to assist travelers with disabilities and provide wheelchairs at the check-in counter, gate or baggage claim area. Please advise your airline in advance to arrange for any special services to ensure assistance.
A free intra-airport passenger transportation system is available to transport passengers between the terminals and stops at the main lobby area, outlying gates, baggage claim and the Interisland Terminal.
The majority of our buses are accessible with lifts or ramps. Some of the older buses in our fleet may use an accessible van to transport persons with disabilities. To ensure assistance upon arrival, arrangements should be made through your airline or the Visitor Information Program staff at 808-836-6413 (V/T) .
Daniel K. Inouye International Airport is made up of three distinct terminals.
The Terminal 2 encompasses the majority of the airport and services domestic and international flights. Arrivals and departures are located on the second level, while the baggage claim areas and ground transportation are located on the first (ground) level. The two levels may be accessed by either escalator or elevator. Loading bridges are used to enplane and deplane all passengers on the second level.
Terminal 1 services flights to and from the major airports on the neighbor islands (Kahului Airport on Maui; Lihue Airport on Kauai; Kona International Airport at Keahole on the island of Hawaii; Hilo International Airport on the island of Hawaii; Lanai Airport on Lanai; and Molokai Airport on Molokai). Hawaiian Airlines has also mainland flights departing directly from Terminal 1. Arrivals and departures are located on the second level, while the baggage claim areas and ground transportation are located on the first (ground) level. The two levels may be accessed by either escalator or elevator. Loading bridges are used to enplane and deplane all passengers on the second level.
Terminal 3 services smaller propeller-driven and regional jet aircraft, traveling to and from all the major airports, as well as, the smaller commercial service airports (i.e. Lanai, Hana, Kapalua, Waimea-Kohala, Molokai and Kalaupapa Airports) in Hawaii. Commuter aircraft use steps for enplaning and deplaning passengers; therefore lifts or ramps are used for passengers with mobility impairments. It is recommended that airlines are informed of any special requests in advance.
ACCESSIBLE AIRPORT CURBSIDE LOADING AND UNLOADING
Accessible airport curbside loading and unloading zones are available at the following locations:
- Terminal 2 – seven (7) at both arrival and departure levels.
- Terminal 1 – two (2) at both the arrival and departure levels.
- Terminal 3 – one for arrivals and one for departures.
Active loading and unloading of passengers at curbside is allowed.
ACCESSIBLE PARKING SPACES
The Terminal 2 Parking Garage accessible parking spaces are located at both ends of each level near the elevators. There are also accessible parking spaces on the ground level near the Lost and Found Office and outside of the structure on the East (Diamond Head) side.
The Terminal 1 Parking Garage accessible parking spaces are located near the elevators on each level. The elevators are located at each end of the structure and in the middle.
The International Terminal Parking Garage serves as the overflow lot for the Terminal 1 Parking Garage which fills up quickly especially during weekends and holidays. Accessible parking spaces are located on the ground level only and are located closest to the International Arrivals Building and Terminal 1.
Terminal 3 parking is a non-covered parking lot. The accessible parking spaces are located across of the entrance to the check-in counters and the baggage claim areas.
Taxi & Limousine Service
Taxicab and chauffeured limousine services are available at all passenger terminals on the Baggage Claim (ground) level. Persons using collapsible chairs will be assisted by the drivers. If you require a lift-equipped vehicle, notify a dispatcher and arrangements will be made for you. Taxi (AMPCO Express) will provide lift-equipped vehicles as needed. Arrangements may be made in advance by calling (808) 831-2023 to ensure prompt service.
Roberts Hawaii Express Shuttle provides on demand door to door service from the airport to various locations on Oahu. Each shuttle is accessible for persons with wheelchairs by the use of portable ramps. No advance notice is required. Roberts Hawaii Express Shuttle may be contacted by calling (808) 439-8800 or 1-866-898-2523.
City buses (TheBus) are equipped with wheelchair lifts and provide inexpensive transportation to and from Waikiki. Baggage is allowed if it can fit on your lap or under your seat. Backpacks with metal frames are not allowed. One-way fares are $2.50 for adults and $1.25 for children up to 18 years of age. Call (808) 848-5555 for route information or see TheBus listing under Ground Transportation.
In addition to the accessible men’s and women’s restrooms, Daniel K. Inouye International Airport has seven accessible family (unisex) restrooms at the following locations:
- Near Gate E6
- On the ground floor between Baggage Claims 26 and 27
- International Arrivals Building (IAB) Ground Floor near Customs
- On the first floor there are two restrooms in the Baggage Claim area past the center elevators.
- On the second floor near the middle elevators, past the center glass doors on the right
- On the second floor past the security checkpoint, turn right, past the ATM machine in the alcove.
TEXT TELEPHONES (TTYs)
Text Telephones for persons who are deaf and hard of hearing are located throughout the airport. You may find them at the following locations:
- Terminal 2: Gates G3, E1 and C4; Lobby 4 (between Air Canada and Philippine Airlines counters) & Lobby 7 (near Delta Airline counter); Baggage Claims 19 and 24; and the International Arrivals Exit
- Terminal 1: Across Gate A18; Baggage Claims 8 and 9; and near Gate B2
- Portable TTYs are also available at some of the VIP counters.
Telecommunications Relay Services (TRS) are available statewide. In Hawaii, you can make a local TRS call by dialing 711.
Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries.
Message boards are located near flight display screens for persons who are deaf and hard of hearing.
A 24-hour medical clinic is located in the main terminal on the ground level in the garden court area. The clinic is accessible from the second level by various elevators.
Automated External Defibrillators (AED)
Automated External Defibrillators (AED) are available on the first and second levels of Terminal 1 and Terminal 2.
Guide/Service dogs are not considered “pets“.
Guide/Service dogs may qualify for modified State of Hawaii rabies quarantine import requirements under strictly enforced conditions. For more information, please visit the HDOA’s Guide and Service Dogs page. You may also e-mail, call or write the Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701-3246. Telephone (808) 483-7151 Fax (808) 483-7161. E-mail: firstname.lastname@example.org or email@example.com.
For information about the Service Animal Relief Area at HNL, visit our Traveling with Pets page.
Information regarding the Airport’s ADA Policy, Procedures and Complaint form can be found on the
State of Hawaii, Department of Transportation ADA website.
VISITOR INFORMATION PROGRAM (VIP)
VIP staff are located at booths throughout Daniel K. Inouye International Airport and are available to provide travelers with assistance and visitor information. For more information, you may call the VIP staff at (808) 836-6413(V/T).