Daniel K. Inouye International Airport

The Department of Health Disability and Communication Access Board offers these tips for travelers with disabilities.

GETTING AROUND THE AIRPORT

Porter Services

Upon request, airlines will provide assistance to passengers with special needs through their Skycap (porter) services.  Skycaps affiliated with your airline can provide assistance with public transportation and also boarding and disembarking at your flight.  The Skycaps have been trained to assist travelers with disabilities.  Seated mobility devices such as transport chairs or wheelchairs used by Skycaps can vary so recommend checking with your airline to make advance arrangements.

Airport Shuttle

A free intra-airport passenger transportation system is available to transport passengers between the terminals and stops at the main lobby area, outlying gates, baggage claim.

The majority of our buses are accessible with lifts or ramps.  Some of the older buses in our fleet may use an accessible van to transport persons with disabilities. To ensure assistance upon arrival, arrangements should be made through your airline or  the Visitor Information Program staff at 808-836-6413 (V/T) .

TERMINALS

Daniel K. Inouye International Airport is made up of three distinct terminals.

Terminal 1 and Terminal 2

Terminal 1 and Terminal 2 services inter-island, domestic, and international flights.  Arrivals and departures are located on the second level, while the baggage claim areas and ground transportation are located on the first (ground) level.  The two levels may be accessed by either escalator or elevator.  Loading bridges are used to enplane and deplane all passengers on the second level.

Terminal 3

Terminal 3 services smaller propeller-driven and regional jet aircraft, traveling to and from all the major inter-island airports, as well as, the smaller commercial service airports (i.e. Lanai, Hana, Kapalua, Waimea-Kohala, Molokai and Kalaupapa Airports) in Hawaii. Commuter aircraft use steps for enplaning and deplaning passengers; therefore lifts or ramps are used for passengers with mobility impairments. It is recommended that airlines are informed of any special requests in advance.

ACCESSIBLE AIRPORT CURBSIDE LOADING AND UNLOADING

Accessible airport curbside loading and unloading zones are available at the following locations:

• Terminal 1 – two (2) at both the arrival and departure levels.

• Terminal 2 – seven (7) at both arrival and departure levels

• Terminal 3 – one for arrivals and one for departures.

Active loading and unloading of passengers at curbside is allowed.  Vehicles are not allowed to be left unattended.

ACCESSIBLE PARKING SPACES

Accessible parking spaces are available in all Daniel K. Inouye International Airport parking facilities. See airport parking map.  Airport Parking

The Terminal 2 Parking Garage accessible parking spaces are located at both ends of each level near the elevators. There are also accessible parking spaces on the ground level near the Lost and Found Office and outside of the structure on the East (Diamond Head) side.

The Terminal 1 Parking Garage accessible parking spaces are located near the elevators on each level. The elevators are located at each end of the structure and in the middle.

The International Terminal Parking Garage serves as the overflow lot for the Terminal 1 Parking Garage which fills up quickly especially during weekends and holidays.  Accessible parking spaces are located on the ground level only and are located closest to the International Arrivals Building and Terminal 1.

Terminal 3 parking is a non-covered parking lot.  The accessible parking spaces are located across of the entrance to the check-in counters and the baggage claim areas.

GROUND TRANSPORTATION

Taxi & Limousine Service

Taxicab and chauffeured limousine services are available at all passenger terminals on the Baggage Claim (ground) level.  Persons using collapsible chairs will be assisted by the drivers.  If you require a lift-equipped vehicle, notify a dispatcher and arrangements will be made for you.  Taxi (AMPCO Express) will provide lift-equipped vehicles as needed.  Arrangements may be made in advance by calling (808) 831-2023 to ensure prompt service.

Shuttle Service

Roberts Hawaii Express Shuttle provides on demand door to door service from the airport to various locations on Oahu.  Each shuttle is accessible for persons with wheelchairs by the use of portable ramps.  No advance notice is required.  Roberts Hawaii Express Shuttle may be contacted by calling (808) 439-8800 or 1-866-898-2523.

TheBus

City buses (TheBus) are equipped with wheelchair lifts and provide inexpensive transportation to and from Waikiki.  Baggage is allowed if it can fit on your lap or under your seat. Backpacks with metal frames are not allowed.  Call (808) 848-5555 for route information or see TheBus listing under Ground Transportation.

RESTROOMS–Family

In addition to the accessible men’s and women’s restrooms, Daniel K. Inouye International Airport has seven accessible family (unisex) restrooms at the following locations:

Terminal 1

• On the first floor near Baggage Claim 8
• On the first floor near Baggage Claim 9
• On the second floor near the middle elevators, past the center glass doors between Lobby 2 and 3
• On the second floor, sterile side, across from Torn Basil Pizza.  This family room includes adult changing table.
• Between Gates A1 and A12
• Between Gates B2 and B3

Terminal 2

• Near Gate E6
• Near Gate G4
• Between Gates G7 and G10
• On the ground floor between Baggage Claims 26 and 27
• International Arrivals Building (IAB) Ground Floor near Customs
• Sterile side of Checkpoint 3

LACTATION PODS LOCATIONS

Lactation pods provide a private, comfortable, convenient space for mothers to breastfeed their babies or pump breast milk.  Pods are available at the following locations:

• Terminal 1 near Gate A15
• Terminal 2 near Gates C4 and C5
• Terminal 2 near Gate G3
• Terminal 2 Central Concourse, next to Michael Kors

TRS

Telecommunications Relay Services (TRS) are available statewide.  In Hawaii, you can make a local TRS call by dialing 711.

MOTORIZED WHEELCHAIRS

Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries.

AIRPORT PAGING

Message boards are located near flight display screens for persons who are deaf and hard of hearing.

FIRST AID

Medical Clinic

A 24-hour medical clinic is located in the main terminal on the ground level in the garden court area.  The clinic is accessible from the second level by various elevators.

Automated External Defibrillators (AED)

Automated External Defibrillators (AED) are available on the first and second levels of Terminal 1 and Terminal 2.

GUIDE/SERVICE DOGS

Guide/Service dogs are not considered “pets“.

Guide/Service dogs may qualify for modified State of Hawaii rabies quarantine import requirements under strictly enforced conditions.  For more information, please visit the HDOA’s Guide and Service Dogs page.  You may also e-mail, call or write the Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701-3246.  Telephone (808) 483-7151 Fax (808) 483-7161.  E-mail: [email protected] or [email protected].

Individuals with disabilities traveling with service animals may contact their air carrier to request assistance to the Airport Animal Quarantine Holding Facility (AAQHF) and to baggage claim.

For information about the Service Animal Relief Area at HNL, visit our Traveling with Pets page.

COMPLAINT PROCEDURE

Information regarding the Airport’s ADA Policy, Procedures and Complaint form can be found on the
State of Hawaii, Department of Transportation ADA website.

VISITOR INFORMATION PROGRAM (VIP)

VIP staff are located at booths throughout Daniel K. Inouye International Airport and are available to provide travelers with assistance and visitor information.  For more information, you may call the VIP staff at (808) 836-6413(V/T).